Privacy Policy

Bookkeeper ChapChap Limited ("Bookkeeper ChapChap", "we", "us" or "our") respects your privacy. This Policy explains, in simple terms, how we handle information when you use our website, mobile application and related services.

1. Information We Collect

We may collect:

• Your name, telephone number, email address and business details;
• Account and device information, such as login details, IP address, device type and app version;
• Business records you enter, including sales, purchases, expenses, stock, customers and suppliers;
• Subscription and payment details. Payments may be processed by providers such as M-Pesa, Airtel Money, banks or other authorized payment partners; and
• Messages, feedback and support requests you send us.

2. How We Use Your Information

We use your information to:

• Create and manage your account;
• Provide bookkeeping, reporting, stock and related services;
• Process subscriptions and payments;
• Send important account, service and security messages;
• Provide customer support and improve Bookkeeper ChapChap;
• Prevent fraud, misuse and unauthorized access; and
• Meet our legal and regulatory obligations.

We may send you useful product news or offers. You may opt out of marketing messages at any time. Essential service messages will still be sent.

3. How We Share Information

We share your information only when necessary with trusted service providers, such as hosting, messaging, analytics and payment providers; when required by law; or during a lawful business transfer. These parties may use the information only for the agreed purpose and must protect it.

4. Data Security and Retention

We use reasonable technical and organizational safeguards to protect your information. However, no electronic system is completely secure. You should keep your password and verification codes confidential.

We retain information only for as long as needed to provide the service, maintain legitimate business records and meet legal requirements.

5. Your Choices and Rights

Subject to Kenyan law, you may ask us to access, correct, update, download or delete your personal information, or object to certain uses of it. Some information may be retained where the law requires it or where it is needed to protect legal rights.

6. Third-Party Services

Bookkeeper ChapChap may connect to payment, communication or other third-party services. Their own privacy policies apply when you use them.

7. Changes to This Policy

We may update this Policy occasionally. We will publish the revised version and notify users of any important changes where required.

8. Contact Us

This Policy is governed by the laws of Kenya, including applicable data-protection laws.